ISO 21001 Educational Organization Management System Certification

ISO 21001 is a standard for a management system that helps Educational Organizations to provide educational services or products meeting the learners & beneficiaries expectations and requirements. The focus of the EOMS is to stable quality interaction among the educational organization, beneficiary learners, customers, and relevant interested parties.

Introduction of ISO 21001

ISO 21001 is an international standard by ISO (the International Organization for Standardization) applicable for educational organization. The standard was developed by ISO Project Committee ISO/PC 288 and published in May 2018. The 86 experts from 39 national standardization bodies were involved in developing the standard, with the added participation of stakeholder organizations from various educational sectors.

Applicability of ISO 21001

All requirements of ISO 21001 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.

ISO 21001 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.



ISO 21001

Objectives of ISO 21001

ISO 21001 specifies requirements for a management system for educational organizations (EOMS) when such an organization:

a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;

b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.

Features of ISO 21001 EOMS

ISO 21001 – EOMS is based upon below principles:

  • Focus on learners and other beneficiaries
  • Visionary leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decisions
  • Relationship management
  • Social responsibility
  • Accessibility and equity
  • Ethical conduct in education
  • Data security and protection

Benefits of ISO 21001 Certification

  • Ensures better alignment of educational mission, vision, objectives and action plans
  • Inclusive and equitable quality education for all
  • Facilitating self-learning and lifelong learning opportunities
  • Enabling more personalized learning and effective response to special educational needs
  • Consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency
  • Increased credibility of the educational organization
  • Recognized means to enable organizations to demonstrate commitment to education management practices in the most effective manner
  • Provides a model for improvement
  • Harmonization of national standards within an international framework
  • Widened participation of interested parties
  • Stimulation of excellence and innovation
  • International Recognition of Certification improve organisation image and reputation and gives advantage over business competitors.

Implementation Requirements of ISO 21001

Policy & Objectives: Define Organizational EOMS policy document.

Risk Assessment: Organizations need to assess the risks in delivering of educational services / products continuously at various stages of processes.

Procedures: Define adequate mechanism and procedures for Quality Management of educational service as per the principles of ISO 21001, mitigation of risks at potential processes & reporting.

Implementation: Implementation of defined policies & procedures for effective Management System.

Compliance with statutory laws: Organizations need to ensure that they follow all the central and state laws of the country applicable to them.

Continual Review: Organizations need to conduct regular reviews through internal audits and management meetings for ensuring effective implementation of management system and continual improvement.

Certification process of ISO 21001

The intended Educational Organization shall implement Management System for Educational Organizations as per the requirement of ISO 21001 and follow the below certification roadmap.

Application: Apply for ISO 21001 Certification

Certification Audit: The educational organization management system is audited thoroughly in two stage audits. Organization management system will be reviewed by an INTERCERT auditor and thereafter detailed certification audit will be conducted to determine its level of implementation. An opening & closing certification meeting will be held to validate the audit plan and address organizational difficulties, and the auditors sum up their findings and answer questions at the end of the audit. Any problems highlighted as non-conformance or observations will be reported to you constantly during the audit.

Audit Reporting: The auditor writes a report on the audit findings and submit the report to Certification Committee for reviews. The organization is then informed of the certification process conclusions.

Certification: The organization will be awarded the certificate after remedying the corrective measures asked for under audit reports. Before granting certification, the Certification Committee will approve a corrective action plan for non-conformities to be addressed.

Surveillance: The organization management system will be periodically audited by INTERCERT for reviewing the implementation effectiveness & control measures of implemented management system.

Why INTERCERT for ISO 21001 Certification

Now that you are aware of the plethora of benefits that ISO 21001 Educational Organization Management System Certification brings, you should prepare your organization to be certified. For that, INTERCERT could be your trusted excellence partner Certification Services and Exemplar Global accredited auditor training services.

The institution was established in year 2009 with the group of quality professionals keen to contribute towards safe and sustainable world. The INTERCERT group having rich experience of twelve years is delivering excellence through international certifications and trainings across the globe.

The prime mission of INTERCERT is to provide transparent, Impartial and Value-Added Lead Auditor Trainings & certification services to help its customers achieving qualitative business goals with trusted assurance seal of INTERCERT.

The INTERCERT team currently possesses the experience in wide range of business scopes of industrial and business sectors and offers its customers professional assessments and certification services internationally as per ISO 17021 Standard requirement. Our team is committed to adopt the challenges and changes of business requirements in service delivery to meet our customer expectations. We are being the first choice by customers from various countries on the basis of our below unique features: