Quality Management Systems: ISO 9001:2015
Customers, clients and investors all prefer quality irrespective of the industry. ISO 9001 is a globally recognized standard for a Quality Management System (QMS). It puts effort into meeting customer expectations, improving process efficiency and applying a risk-based approach to manage risks and opportunities. The standard is applicable to organizations of all sizes and sectors.
Principles of ISO 9001
Engagement of People
People at all levels are the essence of an organization, and their full involvement enables their abilities to be used for the organization's benefit.
Customer Focus
Organizations should understand and meet customer requirements and strive to exceed customer expectations.
Leadership
Create an environment in which people can contribute and establish unity of purpose and direction.
Process Approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes.
Improvement
Continuous improvement of processes, products, and services is essential for enhancing organizational performance and achieving objectives.
Evidence-Based Decision Making
Build decisions based on the analysis and evaluation of data which can lead to effective outcomes.
Relationship Management
Foster mutually beneficial relationships with suppliers and partners to strengthen value creation.
Systematic approach to management
Align and organize all processes for improved efficiency, consistent decision-making and enhance overall performance.
Benefits of ISO 9001
Ensures that the products meet customer expectations and follow required quality standards.
Enhances the system that streamlines operation, reduces errors, enhances productivity and lowers costing.
Minimizes product defects and handles customer complaints effectively.
Gains a competitive edge and win more contracts and tenders.
Continuous improvement through non-conformity reports and trend analysis for long-term success.
International recognition and credibility.
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